Can AI Receptionists Be Customized for My NYC Business?

Running a business in New York City leaves you juggling several things at once. You might deal with customers walking in, deliveries arriving late, and phones ringing non-stop. In this high-pressure environment, a missed call can mean a missed opportunity. Thankfully, Signpost, an NYC-based tech company led by CEO Lucas Wilson, has developed an AI voice receptionist that helps business owners stay on top of their calls. The company’s AI is built to support the real-world pace of NYC life.

But can this receptionist sound like your business? Nobody wants a robotic, one-size-fits-all voice answering their phones. AI voice receptionists are more flexible and customizable than ever. Here’s how you can customize this technology: 

Choose Your Greeting Style

With an AI receptionist, you can control how your greeting sounds. You get to decide what the AI says and how it says it. The voice can be warm and casual or smooth and professional, whichever fits your brand best.

Choose the Right Voice

AI systems come with a variety of voice options. Some even come with accents, which can help reflect your neighborhood or your audience. If you run a hip coffee shop in Brooklyn, maybe you want a laid-back voice. If you run a Midtown law office, you might go for a polished, confident tone. You use AI to give your callers the right first impression.

Use Custom Scripts for Common Questions

People often call with the same questions such as your business hours, location, and reservation-related concerns. With an AI receptionist, you can program custom answers based on your business details. In addition, you can update these scripts anytime. You do not have to retrain staff or worry about someone giving out the wrong information. 

Personalize Call Routing

AI lets you decide who gets what types of calls. You can also have messages sent directly to your phone or email If you are a one-person show. That way, you will still know who called your company and the reason they called while you were busy with a client. 

Explore Multilingual Options

In New York, speaking more than one language is often necessary. That is why many AI voice receptionists come with multilingual options. You can set your system to recognize and respond in commonly spoken languages in the city. This type of customization helps you better serve your entire community. Also, it shows your customers that you care about making communication easy for them.

Handle After-Hours Calls Your Way

Customizing your AI receptionist does not stop at business hours. You can also set special rules for after-hours calls. Maybe you want to forward emergency calls to your cell phone after 6 p.m. or want the AI to offer to schedule the next available appointment for the morning. The AI can follow it whatever your policy is.

Update Promotions or Announcements

You can quickly update your AI receptionist to mention promotions when someone calls. They act like a front desk assistant who also knows your marketing strategy. These updates can be turned on or off anytime, so you are not stuck with outdated messages. The message can be as short or as detailed as you want because you control the script.

Let Your Brand Shine

Your AI receptionist can reflect the vibe Whether you want to sound sleek and modern or cozy and welcoming.  You can customize your AI voice experience to fit their unique brand. Lucas Wilson and his team have built their platform with flexibility in mind because no two businesses and no two neighborhoods are the same. Your AI receptionist should sound like you as New York City is full of personality.